Emergency Alarm System
We run an emergency call centre, which is open 24 hours a day, every day of the year.
The alarm system is called Lifeline, and is connected to our Communications Centre. Our trained operators respond to emergency calls, offer reassurance and arrange any help needed. This service is available to residents at the touch of a button, using a special pendant or other equipment installed at their home.
For home owners, council and private tenants
We can install Lifeline for a weekly charge to council tenants, and a quarterly charge for private tenants and home owners who do not live in sheltered schemes. As well as responding to emergency calls, we ask customers about any special needs they have, and for details of people who can offer them help and support, for example their doctor, carer or family members. This means we can arrange appropriate help in different circumstances.
For more information you can view our Lifeline Community Alarm service leaflet [1MB].
If you are interested in using the service, you can download an application form here:
For Housing Association tenants
We provide emergency cover out of office hours to some housing association residents when their own Scheme Manager is off duty.
For others who may need help, such as younger people with a disability, we can offer a 'listening lifeline' service. For a small charge our Communications Centre will keep the details of carers and relatives who can be contacted in an emergency.
For more information
Please contact our Welfare Services team.
We have agreed service standards with customers for our services in providing support to vulnerable people [177KB]. We review these each year. If you would like to get involved in the review process please contact our Welfare Services team.
This page was last updated on 12/11/2012