• Housing Options
• How to apply
• Report a repair
• Paying rent
• Moving home
• Anti Social Behaviour
• Council Leaseholders
• Support Services
  • Tenancy support
  • Emergency Alarm System
  • Housing with support
  • Other support services
• Tenants' Home Contents Insurance
• Right to Buy

Emergency Alarm System

We run an emergency call centre, which is open 24 hours a day, every day of the year.

The alarm system is called Lifeline, and is connected to our Communications Centre.  Our trained operators respond to emergency calls, offer reassurance and arrange any help needed.  This service is available to residents at the touch of a button, using a special pendant or other equipment installed at their home.

For home owners, council and private tenants

We can install Lifeline for a weekly charge to council tenants, and a quarterly charge for private tenants and home owners who do not live in sheltered schemes.  As well as responding to emergency calls, we ask customers about any special needs they have, and for details of people who can offer them help and support, for example their doctor, carer or family members.  This means we can arrange appropriate help in different circumstances.

For more information you can view our  Lifeline Community Alarm service leaflet [1MB].

If you are interested in using the service, you can download an application form here:

 Lifeline information letter and application form for Council tenants. [37KB]

 Lifeline information letter and application form for Private tenants. [37KB]

For Housing Association tenants

We provide emergency cover out of office hours to some housing association residents when their own Scheme Manager is off duty. 

Listening Lifeline

For others who may need help, such as younger people with a disability, we can offer a 'listening lifeline' service.  For a small charge our Communications Centre will keep the details of carers and relatives who can be contacted in an emergency.

For more information

Please contact our Welfare Services  team.

Our Service Standards

We have agreed service standards with customers for our services in  providing support to vulnerable people [177KB].  We review these each year.  If you would like to get involved in the review process please contact our Welfare Services  team.