Contact us


Emergencies

Telephone:0800 111 4484

Our control centre operates 24 hours a day, 365 days a year. Outside of normal office hours the centre deals with:

  • emergency repairs for tenants and leaseholders
  • homelessness call outs
  • Lifeline alarm calls
  • Other borough emergencies needing the involvement of the council's Emergency Planning team.

 


Housing Offices

Welwyn Garden City Housing Office

Email:customerservices@welhat-cht.org.uk
  
Telephone:01707 357 000
  
Address:The Campus, Welwyn Garden City, Hertfordshire, AL8 6AE

 

Hatfield Housing Office

Email:customerservices@welhat-cht.org.uk
  
Telephone:01707 357 088
  
Address:White Lion House, Town Centre, Hatfield, Hertfordshire, AL10 0JL

 


Opening hours

Monday - Thursday:8.45am - 5.15pm
  
Friday:8.45am - 4.45pm

 


 

Report a repair

We are responsible for most repairs in your home.

Make a compliment, comment or complaint

We aim to provide the highest quality, customer focused services, and we value your views. Compliment, comment and complaint

Other useful contacts

There are a range of other organisations that you may need to contact to help you with your housing related enquiries.

The complaints process

We recognise that we do not always get things right and will listen to you if you are not happy with an aspect of our service.